Case Study: SaaS Replacement Success

Case Study: SaaS Replacement Success

A mid-market logistics company operating across three Southeast Asian markets had accumulated a SaaS stack of eleven tools over six years of growth. Monthly subscription costs exceeded THB 800,000. Data was fragmented across vendors. Integration maintenance consumed 30% of the engineering team's capacity. The breaking point came when a critical vendor changed their API, requiring two weeks of emergency engineering work to maintain operations.

The Assessment

Uppercase M conducted a comprehensive SaaS audit across all eleven tools, mapping data flows, integration dependencies, and actual feature utilisation. The audit revealed that three tools were performing overlapping functions, two tools were used by fewer than 10% of the team, and the core operational workflow could be served by two purpose-built internal platforms rather than eleven vendor products.

The Solution

Over a six-month engagement, Uppercase M designed and built two internal platforms using Colony One as the content and operational backbone. The first platform consolidated CMS, document management, and internal knowledge base functions. The second consolidated customer data, logistics tracking, and reporting.

The Results

Twelve months post-deployment: SaaS subscription costs reduced by 73%, from THB 800,000 to THB 218,000 per month. Engineering integration maintenance eliminated entirely — the platforms share a unified API. Data fragmentation resolved — all customer and operational data lives in systems the company owns and controls. Time-to-feature for new requirements reduced from six-week vendor request cycles to two-week internal sprints.